Transform Service Management (from IT to HR) with GenAI

with Tim McElgunn
Tuesday, Oct 03, 2023


The challenges of providing service management to organizations have evolved from fulfilling basic service requests to deploying and supporting new and emerging enterprise-scale tools and technologies, helping automate business workflows and return solid ROI. Today, service management leaders and their teams are asked to provide solutions that support digital transformation initiatives in addition to enhancing and expanding predictable service delivery throughout the business.

On October 3, Join HDI Principal Analyst Tim McElgunn, Freshworks’ Ken Gonzalez, and a panel of industry experts on October 3 to discuss how GenAI can help enterprises level up service delivery across the organization. Explore use cases on how IT departments are extending their skills, experience, and knowledge of IT service management to other departments (such as HR) to deliver high-quality, consistent, and continually improving services.

In this hour-long panel discussion, you’ll learn:

  • Best practices to avoid potential pitfalls of an AI transformation.
  • How AI-powered self-service and knowledge management can help free up IT staff AND improve employee interactions with HR and other departments.
  • What to expect as these powerful tools evolve and employees learn to leverage them effectively.

Register Now!


About Our Speaker(s)

Principal Analyst
Tim McElgunn is Principal Analyst for HDI and ICMI, producing and managing content and events for our community of contact center and technical support professionals. A skilled analyst, strategic advisor, writer and editor, Tim has extensive experience researching, synthesizing, and explaining strategic, regulatory, technology, and service trends. Before joining the Informa team, Tim held senior editorial and analysis roles at Bloomberg Law, Stratecast Partners/Frost & Sullivan, and Gartner.

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