Why Fast Time-to-Value is a Critical ITSM Metric for 2023

with Ken Gonzalez , David Cannon , Rae Ann Bruno
Tuesday, Feb 14, 2023


Economic uncertainty looks to be the theme of 2023. But 2022’s greatest hits such as talent challenges, tech complexity, and changing end-user expectations aren’t going anywhere. In this environment, your organization’s leaders need a solid return on every dollar invested in service management solutions, people, systems, and processes.

Join HDI and a panel of industry experts on Tuesday, February 14 to learn:

  • The top challenges IT leaders can expect in 2023
  • The case for continuing critical investments as purse strings tighten
  • How to identify the levers you can pull to accelerate time-to-value with your ITSM solution


Register now!

About Our Speaker(s)

Senior Director, Product Marketing
Ken Gonzalez, often known by his nickname “kengon,” is a seasoned technology professional and internationally recognized expert in IT service management. Having spent just over six years at Gartner, he has worked as an analyst and advisor, helping business executives, technology leaders, and their direct reports develop innovative resolutions to their most pressing issues/concerns. He brings a wide range of interests and life experiences to his work, taking a multidisciplinary, people-centric, value-based, results-focused approach.
David Cannon
VP, Group Director
David Cannon is known for crafting industry best practices for strategy and IT operations, which he uses to make organizations function more effectively and efficiently. He has led consulting practices in Forrester, Hewlett-Packard, and BMC Software, creating effective operating models that exploit both business and technology capabilities in integrated solutions. David believes that successful digital strategy is an enterprise initiative that integrates technology from multiple internal and external sources to achieve business success. He is the coauthor of the ITIL 2007 Service Operation book and the ITIL 2011 Service Strategy book, and he was awarded two lifetime achievement awards by itSMF. Follow David on Twitter @itilso.
Rae AnnB6587
Rae Ann Bruno is an ITIL-certified instructor with more than fifteen years of management experience emphasizing process re-engineering, employee development, and the business alignment of IT services. Formerly the vice president of strategic relations for Previo, Rae Ann consulted with Previo customers on process re-engineering and best practices and trained support professionals on industry best practices. Additionally, Rae Ann has authored many industry articles and white papers. Prior to joining Previo, Rae Ann was the director of IT customer service for Siemens Energy & Automation (SE&A).

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