Managing Enterprise Technology Sucks

Mar 26, 2024 - 2:00 p.m. EDT

Join HDI and Oomnitza on March 26th to hear from Vince Vasquez, author of the Amazon bestselling book The Next CIO, as he discusses why legacy approaches to managing enterprise technology don’t work and delves into an emerging new category of application called Enterprise Technology...

Revolutionizing Service and Support: Exploring the Possibilities of Artificial Intelligence and Generative AI in 2024

with Ken Gonzalez, Phyllis Drucker, Josh Streets, Michael Hanson
Jan 23, 2024 - 1:00 p.m. EDT

Join HDI and Freshworks on January 23rd to learn about the core principles of AI and its role in reshaping traditional technical support and service management paradigms. In this panel discussion, you will explore advanced use cases where AI is being leveraged to automate complex service...

Transform Service Management (from IT to HR) with GenAI

with Tim McElgunn
Oct 3, 2023 - 2:00 p.m. EDT

Join HDI Principal Analyst Tim McElgunn, Freshworks’ Ken Gonzalez, and a panel of industry experts on October 3 to discuss how GenAI can help enterprises level up service delivery across the organization.  Explore use cases on how IT departments are extending their skills,...

Tech support, meet your new AI coworkers

with Tim McElgunn, Douglas Rabold
Aug 15, 2023 - 1:00 p.m. EDT

Join us on Tuesday, August 15th at 1PM ET to hear from a panel of industry thought leaders to assess the current state of the art for large language models in IT service and support. Register now!

Delivering always-on IT: How to optimize operations, assets, and services

with David Flesh, Tim McElgunn, Stephen Paskel, Roy Atkinson
Jun 20, 2023 - 2:00 p.m. EDT

Join us on Tuesday, June 20 at 2PM ET for an in-depth exploration of the challenges created by increasing IT and organizational complexity and the tactical and strategic steps required to meet those challenges. Register now!