Whether you want to implement or improve on your organization's knowledge management processes, it is critical that you invest in people and ensure they understand all relevant best practices. HDI provides Knowledge-Centered Support (KCSSM) certification and training to support your adoption.

KCS Principles KCS Aligned

This course is for individuals looking to adopt or lead a Knowledge-Centered Support initiative.

KCS Foundation

This course, based on the KCS methodology, is for those who will be using knowledge management on a daily basis.

Coaching Skills for Knowledge-Centered Support

This course is for those who’ve been tasked with helping adopt KCS successfully.

Course catalog

Course calendar

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Investing in KCS (white paper)

One of the things HDI has learned from Consortium members who’ve successfully implemented KCS is that the investment in people is critical to the successful adoption and ongoing success of this type of initiative. Use the information in this guide to help you plan your next steps with KCS.

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KCS is a service mark of the Consortium for Service Innovation.