The Industry's Best Live and Virtual Learning Experiences

You don’t just attend HDI events. You leave with actionable knowledge, tangible tools, professional contacts, and lifelong friends that will have an immediate and lasting impact on your career and your support operation. HDI's events and conferences address service and support professionals at every experience level throughout the entire spectrum of the industry.

HDI hosts and organizes two of the technical support and service management industry’s largest and most prestigious conferences: SupportWorld Live and Service Management World. Get a taste of the content covered at these highly respected and anticipated events, through virtual sessions from our 2020 shows.

SupportWorld Live 2020 Session 104

Determining the "New Norm" for Servicing and Supporting Your Customers

by Pete McGarahan

SupportWorld Live 2020 Session 202

Innovating in ITSM: A Mad Scientist's Perspective on Continual Process Improvement

by Chris Chagnon

SupportWorld Live 2020 Session 302

The House of Cards: The Relationship Between Employee Engagement and Customer Experience Relationship

by Doug Rabold

SupportWorld Live 2020 Session 402

The New Generation of Customer Experience Metrics

by Nate Brown

SupportWorld Live 2020 Session 403

Top 10 Reasons Why Knowledge Management Initiatives Fail (and How to Avoid Them)

by Julie Mohr

Service Management World 2020 Session 104

A New Era of Service Management Is Coming…or Is It?

by John Custy, Claire Agutter, Phil Bowermaster, and David Schmidt

Service Management World 2020 Session 105

Building a World-Class Internal Support Team for World-Class External Support Teams

by Matt Metzinger

Service Management World 2020 Session 205

Agile Metrics to Turbocharge Service Delivery and CSAT

by Manuel Palachuk

Service Management World 2020 Session 505

Moving to ITIL4: Evolving, Not Replacing, Your ITSM Capabilities

by Ashkay Anand