HDI is the leading events and services organization empowering the technical support and service management industry and its people. We started the IT service and support industry more than 30 years ago, and are the standard for performance improvement at both the organizational and professional levels.

We are also wholly committed to the advancement of this community. Whether it be through our certification and topic-based training, support center certification and performance improvement consulting, renowned industry events, SupportWorld newlsletter and best practice content, local chapter community, or online platform, HDI Connect, HDI is the industry’s leading connector and collaborator.