Each year, HDI awards the highest honors in the technical service and support profession. These awards recognize the individuals, teams, and organizations that have most enhanced the image of the support industry by achieving and maintaining the highest standards of excellence in service and support.

Congratulations to the 2016 HDI industry award recipients!

HDI Ron Muns Lifetime Achievement Award: Ken Wendle

This award recognizes the lasting contributions, leadership, enthusiasm, and tireless efforts of industry luminaries who’ve committed themselves to elevating the reputation of the technical support profession and improving the industry.

HDI Team Excellence Award: TECO Energy, Inc.

This prestigious award honors best-in-class technical support organizations that deliver the highest level of customer service and technical support.

HDI Manager of the Year: Marie DiRuzza, Worcester Polytechnic Institute

This award honors a prominent technical service and support manager (representing internal or external support) and recognizes him/her for outstanding commitment to the industry.

HDI Analyst of the Year: Siobhan Tate, Charles Schwab - Central Region, HDI Austin Local Chapter

This award honors the industry’s best first-level support analyst.

HDI Desktop Support Technician of the Year: Nicole Sladick, The Hartford - Northeast Region, HDI Connecticut Local Chapter

This award honors the technician who provides exemplary desktop support and exceeds performance objectives.

HDI Local Chapter Officer of the Year: Jane Leahy, HDI Nebraska

This award honors an exceptionally hard-working volunteer leader from the HDI local chapter officer community.

HDI Hall of Fame – New in 2016

Cay Robertson, Tampa Electric Company
Chris Farver
Eddie Vidal, Consultant
Kirk Weisler, Team Dynamics
Tatsumi Yamashita, HDI-Japan

This award recognizes influential members of the community for their outstanding contributions to HDI.

HDI CSAT Elite 50 – #1 Top Ranked Support Center: Ameritas IT, GTS Support Center

This program celebrates top performing support centers around the world, based on customer satisfaction survey responses.

Special thanks to our award sponsor, Robert Half Technology!

For full descriptions of HDI’s industry awards, nomination criteria and deadlines, visit ThinkHDI.com/Awards .