Each year, HDI awards the highest honors in the technical service and support profession. These awards recognize the individuals, teams, and organizations that have most enhanced the image of the support industry by achieving and maintaining the highest standards of excellence in service and support.
Congratulations to the 2016 HDI industry award recipients!
HDI Ron Muns Lifetime Achievement Award: Ken Wendle
This award recognizes the lasting contributions, leadership, enthusiasm, and tireless efforts of industry luminaries who’ve committed themselves to elevating the reputation of the technical support profession and improving the industry.
This prestigious award honors best-in-class technical support organizations that deliver the highest level of customer service and technical support.
This award honors a prominent technical service and support manager (representing internal or external support) and recognizes him/her for outstanding commitment to the industry.
This award honors the industry’s best first-level support analyst.
This award honors the technician who provides exemplary desktop support and exceeds performance objectives.
This award honors an exceptionally hard-working volunteer leader from the HDI local chapter officer community.
Cay Robertson, Tampa Electric Company
Eddie Vidal, Consultant
Kirk Weisler, Team Dynamics
Tatsumi Yamashita, HDI-Japan
This award recognizes influential members of the community for their outstanding contributions to HDI.
This program celebrates top performing support centers around the world, based on customer satisfaction survey responses.
Special thanks to our award sponsor, Robert Half Technology!
For full descriptions of HDI’s industry awards, nomination criteria and deadlines, visit