2018 Desktop Support Technicial of the Year Award Finalist
Anne Gadbois, International Development Research Centre
Representing the HDI Ottawa local chapter
Anne is an important piece of the IT Service Desk team and is someone I can always count on. She is a quick learner, with excellent ability to learn and apply new skills and shows how innovation and creativity can significantly improve the way a service unit functions. She is always looking at ways we can improve processes to help better resolve client issues. When it comes to dealing with people, Anne is always cordial and willing to help, she is enthusiastic, energetic and displays positive behavior. Clients matter to Anne and this shows that she cares about what she does.
What I admire mostly about Anne is how she is always willing to help; she asks questions and seeks guidance when she’s not sure. Anne has come a long way in troubleshooting computer hardware issues and this is because she is always looking to improve her skills to better support our clients in their desktop hardware and software challenges. Anne can keep clients calm and make them feel important no matter the type of request. Anne works closely with our international regional office clients who regularly provide feedback on how she always follows through and finds the answers to any questions and reports back to the client promptly. Anne is a great source of information and is a determined individual who is an original thinker which is why I am confident that we as a team can get through any type of change opportunity that comes our way.
Desktop Support Technician of the Year Award Information
The Desktop Support Technician of the Year Award was introduced in 2011. Each year, HDI works jointly with the local chapters to identify and recognize the industry’s top desktop support technician. Desktop technicians nominated at the local chapter level have an opportunity to compete with their peers locally, regionally, and globally for this prestigious award.
Each nominator presents to the local chapter a personal business profile of the nominee, including specific attributes that demonstrate the nominee’s understanding of industry standards, commitment to excellent service, and record of consistently exceeding performance objectives.
The winners from each of HDI's five local chapter regions are invited to the HDI Annual Conference & Expo, where the winner of the Desktop Support Technician of the Year Award will be announced. Robert Half Technology, the premier sponsor, provides each regional winner with one conference registration package.
The deadline to submit a nomination for the Desktop Support Technician of the Year Award is October 31.
Guidelines and criteria for the Desktop Technician of the Year Award
For more information on this award or the nomination process, contact Kerri Kramer at 719.955.8127.