2018 Desktop Support Technician of the Year Award Finalist

Philip Holbrook, Continuum Managed Services

Representing the HDI PA - Steel City local chapter 

Siobhan TatePhil comes to work every day smiling, upbeat, motivating others to push themselves to be their best. He is a leader of peers, infecting them with his energy and thought leadership. As his leader, I can consistently count on Phil to set the tone for our team, as well as tackle the most demanding of tasks. As a Peer, Phil is first to be sought out and counted on to help in any situation.

His peers have named him “the Mac guy”. Phil did not become “the Mac guy” because he was asked, or because it was in his goals. Phil takes it upon himself to identify an opportunity to extend himself and our team to serve our customers.

In the last year, Phil took it upon himself to: Create a Mac cleanup tool via script for peers to use for quick and efficient troubleshooting, Custom built Mac office uninstaller that Microsoft doesn't provide, and Designed and implemented a Mac VM Lab for the Helpdesk to use for testing and educational purposes.

These tools and lab are utilized by the entire Helpdesk.

Phil’s contributions to the organization were recognized by Continuum Leadership and he was asked to participate at Navigate2017, our annual Customer conference. His job: educate our customers to maximize the value they get out of Continuum’s platform and services. He was the only Service Technician recognized to participate out of 700 global technical services workforce.

Phil is a game changer when it comes to Continuum.

Desktop Support Technician of the Year Award Information

Desktop Support Technician of the Year

Sponsored By:

The Desktop Support Technician of the Year Award was introduced in 2011. Each year, HDI works jointly with the local chapters to identify and recognize the industry’s top desktop support technician. Desktop technicians nominated at the local chapter level have an opportunity to compete with their peers locally, regionally, and globally for this prestigious award.

Each nominator presents to the local chapter a personal business profile of the nominee, including specific attributes that demonstrate the nominee’s understanding of industry standards, commitment to excellent service, and record of consistently exceeding performance objectives.

The winners from each of HDI's five local chapter regions are invited to the HDI Annual Conference & Expo, where the winner of the Desktop Support Technician of the Year Award will be announced. Robert Half Technology, the premier sponsor, provides each regional winner with one conference registration package.

The deadline to submit a nomination for the Desktop Support Technician of the Year Award is October 31.

Guidelines and criteria for the Desktop Technician of the Year Award

For more information on this award or the nomination process, contact Kerri Kramer at 719.955.8127.