2018 Team Excellence Award Finalist

Houston Independent School District

Siobhan TateHouston Independent School District (HISD) is the largest school district in the state of Texas and the seventh largest school district in the nation. The district encompasses three-hundred and ten locations and covers over 300 square miles.

The Information Technology department at HISD is made up of over 200 IT Professionals that provide support to 35,000 employees and more than 200,000 students. The Information Technology department receives over 140,000 tickets per year, more than 80,000 phone calls and completes over 1,900 change requests annually.

To provide exceptional coverage to our customers, the Information Technology Service Desk is open from 6:30 am to 5:00 pm Monday through Friday and offers a twenty-four hour emergency line to report outages. Our customers can also take advantage of our self-service support site or submit requests for assistance via our customer portal seven days a week, twenty-four hours a day.

View the Houston Independent School District Case Study

Team Excellence Award Information

The prestigious Team Excellence Award recognizes technical support teams that have most enhanced the image of the profession by setting and achieving the highest standards of excellence in customer support.

The Team Excellence Award evaluates teams with regard to maturity, innovation and efforts made to provide a stellar customer experience, and how people, process, and technology together have improved service and overcome challenges presented to the organization. Applicants must demonstrate to what extent and how the organization focuses on employee and customer engagement and satisfaction, how the support center’s mission and/or vision aligns with those of the organization as a whole, and to what extent the team’s cohesiveness is articulated and demonstrated. The team must also illustrate how well processes are defined and executed, as well as how they align with industry good practices.

The finalists are honored at the HDI Annual Conference & Expo, where the winning teams will be announced during a general session.

Submissions must be received by October 31

Begin application process

Read award guidelines and criteria.

For more information on this award or the nomination process, contact Kerri Kramer at 719.955.8127 or your HDI local chapter.