The Industry's Best Live and Virtual Learning Experiences

You don’t just attend HDI events. You leave with actionable knowledge, tangible tools, professional contacts, and lifelong friends that will have an immediate and lasting impact on your career and your support operation. HDI's events and conferences address service and support professionals at every experience level throughout the entire spectrum of the industry.

HDI hosts and organizes two of the technical support and service management industry’s largest and most prestigious conferences: SupportWorld Live and Service Management World. Get a taste of the content covered at these highly respected and anticipated events, through virtual sessions from our 2021 shows.

SupportWorld Live 2021 Keynote

Intentional Leadership: Currency, Change, & Creating A Powerful Presence

by Carla Harris

SupportWorld Live 2021 Session 118

ITIL4 and the Service Management of the Future

by Phyllis Drucker

SupportWorld Live 2021 Session 106

AI, Automation and the Future of the Service Management

by Roy Atkinson

SupportWorld Live 2021 Session 110

Configuration, Asset and Identity Management in a Hybrid Work World

by Doug Tedder

SupportWorld Live 2021 Session 122

The Capacity Model - Go Beyond the Daily Schedule

by Richard Sykora

Service Management World 2021 Session 505

Moving to ITIL4 Evolving, Not Replacing, Your ITSM Capabilities

by Ashkay Anand

Service Management World 2021 Session 105

Building a World-Class Internal Support Team

by Matt Metzinger

Service Management World 2021 Session 205

Agile Metrics to Turbocharge Service Delivery and CSAT

by Manuel Palachuk

Service Management World 2021 Session 202

Software Audits - Don't Play Poker With Your Enterprise Agreements

by Doug Rabold