Practices & Salary Reports

The annual HDI Practices & Salary Report is the definitive resources for technical support professionals. These reports provide current, valuable support statistics on items such as metrics, ticket management, operations, technology use, and support salaries by job function, for both the support center and desktop support.

Technical support leaders use these reports to:

  • Validate existing practices
  • Justify budgets
  • Benchmark performance against similar organizations
  • Compare support salaries for analysts, technicians, managers, directors, and more


Get the Latest Reports

In 2018, our goal was to provide you with actionable, digestible research throughout the year. With that in mind, we divided the Practices & Salary report into three parts delivered quarterly:

  • Staffing & Salary
  • Ticket Management & Metrics
  • Technology & Operations


 


 


 

Want a sneak peek at what you can expect from a Practices & Salary report? Check out a sample from the 2017 report.

What Are Community Members Saying About the Practices & Salary Reports?

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