Our annual Practices & Salary Report is our flagship publication: a research-based industry report that provides crucial insight into the day-to-day operations and compensatory practices of technical support organizations around the world. As a thank-you for your participation in the 2017 support center and/or desktop support surveys, we're giving you a copy of the resulting report.

We’ve done the research for you. Use this data to help you benchmark performance, validate existing practices, and improve business operations.


Download Your Copy of the 2017 Report 

(6.18 MB)

Join HDI today to gain access to the full suite of member benefits.

Learn More About Membership