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The Latest from SupportWorld
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Date Published October 14, 2025 - Last Updated October 13, 2025
Explore how discipline impacts leadership and organizational success, driving strategy, execution, trust, and resilience in turbulent times.
Date Published October 13, 2025 - Last Updated October 13, 2025
IT disruptions don’t just impact infrastructure—they disrupt people. The Microsoft outage of early 2024 highlighted the growing need for business continuity plans that prioritize workforce readiness, not just system recovery. Learn how IT leaders can build resilience and keep business running...
Date Published September 29, 2025 - Last Updated September 29, 2025
Join free monthly Idea Exchanges from HDI + ICMI to connect with peers, share insights, and explore hot topics in IT service and customer experience.
Date Published September 24, 2025 - Last Updated September 24, 2025
Discover why human behavior impacts AI adoption in Service Management. Learn how to bridge the gap for better communication, trust, and project success.
Date Published September 22, 2025 - Last Updated September 22, 2025
Join the HDI community to connect with IT support and service management professionals, share ideas, solve challenges, and grow your career.
Date Published September 17, 2025 - Last Updated September 24, 2025
Discover strategies for thriving in remote and hybrid work environments, from setting boundaries to building relationships and maintaining work-life balance.
Date Published September 15, 2025 - Last Updated September 15, 2025
DevOps and Service Management have the same ultimate goal – if they are able to work together. Check out how to turn friction into a two-way exchange that benefits both.
Date Published September 8, 2025 - Last Updated September 8, 2025
Discover how AI-powered Next Issue Avoidance transforms service desks by reducing callbacks, improving user trust, and elevating both CX and EX.
Date Published September 3, 2025 - Last Updated September 3, 2025
Discover how to move from surviving to thriving in times of change. Learn practical lessons in courage and leadership from real-world experiences.
Date Published August 27, 2025 - Last Updated August 27, 2025