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Leading the technical support field with tips and insights from experts around the globe, exclusive research, and strategies for all segments of the industry, HDI's SupportWorld helps you become the expert in technical support and service management. Here you’ll find information on:
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- Processes and procedures
- Service management
- Knowledge management
- Technology
- Workforce management
- Customer Experience
- Technical support
- Metrics and measurements
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The Latest from SupportWorld
In this IndustryVoices piece contributed by Freshworks, an argument is made that breaking down the barriers of these two management systems can create a strong synergy.
Date Published October 4, 2022 - Last Updated January 20, 2023
In this IndustryVoices blogpost, an argument is made that creating a good employee digital experience means striking the right balance of technology, organizational structure, and culture.
Date Published September 27, 2022 - Last Updated January 20, 2023
Help us identify who provides the best advice and support in the industry, and we’ll compile a Top 25 list based on your suggestions.
Date Published September 27, 2022 - Last Updated January 20, 2023
The new work environment requires a thoughtful reappraisal of how best to support your team and maintain company culture. Here is what to consider.
Date Published September 27, 2022 - Last Updated January 20, 2023
Remote work can be lonely. Here are some practical steps to take to ensure that everyone feels connected on your team.
Date Published September 26, 2022 - Last Updated January 20, 2023
It is difficult to avoid that dreaded meeting invite for your entire career. Here is how to get yourself ready, both mentally and professionally.
Date Published September 21, 2022 - Last Updated January 20, 2023
Simple surveys may mask deeper problems in your IT service process. Here is a method to ensure the best experience every time.
Date Published September 21, 2022 - Last Updated January 20, 2023
With an influx of new hires, it’s essential to find ways to flatten the learning curve. Tightening up your knowledge management can help.
Date Published September 20, 2022 - Last Updated January 20, 2023
Now that customer experience is the differentiator in the IT service business landscape, it’s time to make sure we are paying attention to the micro-moments of the customer journey.
Date Published September 19, 2022 - Last Updated January 20, 2023
Here’s an overview of the most-important KPIs and metrics for measuring success in IT support. Take a look and see which to emphasize in your organization.
Date Published September 14, 2022 - Last Updated October 10, 2024