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The Latest from SupportWorld
World-class service desks thrive by blending rising stars' ambition with seasoned veterans' expertise, creating balanced teams that deliver exceptional IT support.
Date Published February 24, 2026 - Last Updated February 24, 2026
The service desk analyst role is no longer entry-level. Learn how AI is reshaping expectations and why human skills and upskilling are critical for success.
Date Published February 23, 2026 - Last Updated February 23, 2026
Service has changed—and tickets are no longer the center of the story. AI, rising customer expectations, and digital operating models demand a smarter approach, and ITIL 5 delivers it. This must-read article breaks down the intelligent service transition and shows why moving beyond the ticket...
Date Published February 17, 2026 - Last Updated February 17, 2026
Transform your Service Desk into a strategic value engine with leadership mindset shifts. Learn how clarity, purpose, and coaching drive team performance.
Date Published February 9, 2026 - Last Updated February 9, 2026
Meet the 2026 HDI Awards finalists, representing the best teams and individuals in IT service and support.
Date Published February 4, 2026 - Last Updated February 10, 2026
Help your team embrace AI with practical strategies like fostering collaboration, integrating tools, and promoting ethical, responsible use of technology.
Date Published February 2, 2026 - Last Updated February 2, 2026
Discover how intentional service leadership transforms IT support by designing outcomes with empathy, reducing friction, and creating scalable, human-centered processes.
Date Published January 26, 2026 - Last Updated January 26, 2026
Discover how intentional service leadership transforms IT support by designing outcomes with empathy, reducing friction, and creating scalable, human-centered processes.
Date Published January 26, 2026 - Last Updated January 26, 2026
The HDI Future Leaders Collective is a leadership program for IT service professionals under 40, designed to prepare them for senior roles through growth and connection.
Date Published January 22, 2026 - Last Updated February 2, 2026
HDI's 2026 Top 25 Thought Leaders and inaugural Hall of Fame inductees, celebrating innovation, leadership, and impact in IT service and support.
Date Published January 21, 2026 - Last Updated February 2, 2026