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Leading the technical support field with tips and insights from experts around the globe, exclusive research, and strategies for all segments of the industry, HDI's SupportWorld helps you become the expert in technical support and service management. Here you’ll find information on:
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- Technology
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- Customer Experience
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- Metrics and measurements
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The Latest from SupportWorld
Claire Agutter shares her thoughts on the effect of current conditions (COVID-19) on e-learning, the status of women in tech, ITIL 4, VeriSM, and the future of IT.
Date Published April 23, 2020 - Last Updated December 10, 2020
While it’s not uncommon to hear these phrases during an ITSM tool implementation, if you do hear them, it’s time for an intervention.
Date Published April 22, 2020 - Last Updated December 10, 2020
Statistics show that gender diversity continues to elude us in technology jobs.
Date Published April 21, 2020 - Last Updated December 10, 2020
One of the toughest things for a leader to do is have a conversation with someone knowing it will not be comfortable for either of you.
Date Published April 16, 2020 - Last Updated December 10, 2020
Discover the ways change management can help your organization deliver better service.
Date Published April 15, 2020 - Last Updated December 10, 2020
Roy Atkinson interviewed Ben Brennan on metrics and customer experience for IT and technical support.
Date Published April 14, 2020 - Last Updated December 10, 2020
The ingredients are a few key activities with the correct proportions of people, process, and technology.
Date Published April 9, 2020 - Last Updated December 10, 2020
You do need soft skills in addition to all that technical knowledge and know-how.
Date Published April 8, 2020 - Last Updated September 2, 2020
Deborah Monroe shares her strategies, learned from many years of working at home, to help you adapt to your new environment.
Date Published April 7, 2020 - Last Updated September 2, 2020
Every interaction is an opportunity to exceed expectations and create a valuable experience for our customers.
Date Published April 2, 2020 - Last Updated September 2, 2020