Get the latest technical support and service management insights online, in-person, and in your inbox.
Leading the technical support field with tips and insights from experts around the globe, exclusive research, and strategies for all segments of the industry, HDI's SupportWorld helps you become the expert in technical support and service management. Here you’ll find information on:
- Strategy and best practices
- Processes and procedures
- Service management
- Knowledge management
- Technology
- Workforce management
- Customer Experience
- Technical support
- Metrics and measurements
Beyond the archives of valuable content, new articles are released every week.
Like what you see here? Get SupportWorld delivered to your inbox every week, with tips, tricks, and insights; research reports; and webinars.
Enjoy reading about the topics covered in SupportWorld? Then join us for SupportWorld Live where we will bring together authors and practitioners to lead 80+ sessions on our industry’s most mission-critical topics.
The Latest from SupportWorld
Knowledge management award winner Chick-fil-A HELP shares their path to improvement in CSAT, FLR, staff engagement, and call and ticket deflection.
Date Published December 18, 2019 - Last Updated December 18, 2019
Mercy Technology Services won HDI’s Best Service Improvement Initiative Award for 2019.
Date Published December 17, 2019 - Last Updated December 17, 2019
Julie Mohr walks through a step-by-step process for creating an incident categorization scheme that will work for your organization.
Date Published December 11, 2019 - Last Updated October 10, 2024
The new year is a good time to reflect and concentrate on our emotional intelligence competencies such as adaptability and flexibility.
Date Published December 10, 2019 - Last Updated December 17, 2019
Surround yourself with top performers to become a better leader.
Date Published December 5, 2019 - Last Updated December 17, 2019
Follow these tips to make mutual accountability a reality on your team.
Date Published December 4, 2019 - Last Updated December 17, 2019
When people enjoy what they do and they enjoy who they work with, productivity soars.
Date Published December 3, 2019 - Last Updated December 17, 2019
Understand the four key areas to evaluate to have an effective review process for technology implementations.
Date Published November 29, 2019 - Last Updated December 17, 2019
To achieve a level of self-awareness, you must be willing to make yourself vulnerable to critical feedback.
Date Published November 27, 2019 - Last Updated December 17, 2019
Learn to use the Business Maturity Index to gauge your organization’s maturity and measure your progress as you execute on business strategy.
Date Published November 26, 2019 - Last Updated December 17, 2019