Data for the Visual Learner

Easily digested and shared, HDI infographics illustrate results from HDI research on topics of interest to the technical support community. Visit often—new infographics are coming soon!

In the current economic climate, organizations often face a surplus of applicants for job openings. In short supply, however, are qualified applicants:...


It can be a challenge to find professionals that have the right mix of technical and customer service skills to be successful as desktop support...


Given the steady increase in ticket volumes noted over the past few years, and knowing that this is a trend that will likely continue, how can technical...


Leaders in the technical support industry continue to be preoccupied with managing support for the mobile workforce. With 86% of support organizations...


The expansion of the principles of IT service management (ITSM) to areas outside of IT has been a topic of conversation in the hallways and gathering...


This infographic shares five ways to impress your customers in technical support. From knowing which inbound contact channels are most utilized to...


From students to executives, finding solutions to improve efficiency, productivity, and communication has become vital. These end users are trying to...


The current world of IT is complex, and the best set of processes for your organization might be a combination of frameworks and methodologies rather...


Support organizations have come a long way with the tools used for providing end-user support. In the past decade, support teams have witnessed a cycle...


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