Leading the technical support field with tips and insights from experts around the globe, exclusive research, and strategies for all segments of the industry, HDI's SupportWorld helps you become the expert in technical support and service management. Here you’ll find information on:
Beyond the archives of valuable content, new articles are released every week.
Enjoy reading about the topics covered in SupportWorld? Then join us for SupportWorld Live where we will bring together authors and practitioners to lead 80+ sessions on our industry’s most mission-critical topics.
Jeff Rumburg demonstrates the critical linkage that exists between process maturity...
Use a capacity model to determine and predict future staffing needs for your operation...
You need a whole different skill set in place to master and make the most of a matrix...
Follow these three tips to give problem management the importance, priority, and...
Rae Ann Bruno shares her views about wowing your customer, the value of training,...