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Leading the technical support field with tips and insights from experts around the globe, exclusive research, and strategies for all segments of the industry, HDI's SupportWorld helps you become the expert in technical support and service management. Here you’ll find information on:

  • Strategy and best practices
  • Processes and procedures
  • Service management
  • Knowledge management
  • Technology
  • Workforce management
  • Customer Experience
  • Technical support
  • Metrics and measurements

Beyond the archives of valuable content, new articles are released every week.

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The Latest from SupportWorld

Announcing the Service and Support Award Winners for 2020
August 13, 2020

The Service and Support Awards showcase individuals and teams that excel at service...

The Next Generation of Staffing: The Aging Gap
August 12, 2020

Data centers have a huge problem, an aging population. Leaders need to find innovative...

Do You Have a Strong Automation Muscle?
August 11, 2020

It’s no secret that we spend time on a lot of monotonous tasks. Why haven’t we...

Setting Up a Problem Management Practice
August 6, 2020

An effective problem management practice can bring improved reliability, higher...

One More Time: Why We Should Be Focused on Knowledge
August 5, 2020

Knowledge management is about more than process improvement. The real value comes from...