Leading the technical support field with tips and insights from experts around the globe, exclusive research, and strategies for all segments of the industry, HDI's SupportWorld helps you become the expert in technical support and service management. Here you’ll find information on:
Beyond the archives of valuable content, new articles are released every week.
Enjoy reading about the topics covered in SupportWorld? Then join us for SupportWorld Live where we will bring together authors and practitioners to lead 80+ sessions on our industry’s most mission-critical topics.
Discover Michelle Major-Goldsmith’s insights on service management, mentorship, and...
Rocky McGuire shares the transformative power of servant leadership in driving team...
Leveling up your IT career requires more than just technical skills—it takes lifelong...
Transform service desk metrics from a source of fear into a roadmap for success. Learn...
Learn how to effectively navigate digital transformation with your employees by...