Each year, HDI's Global Service and Support Awards honor the individuals, teams and organizations that set the standard for technical support and service management excellence. We proudly recognized this year's winners this morning at SupportWorld Live 2025 in Las Vegas.
Please join us in congratulating the 2025 HDI Award winners:
Lifetime Achievement Award
Doug Tedder, Principal of Tedder Consulting LLC and HDI Business Associate
A trusted expert, educator, and community leader, Doug has dedicated over 25 years to advancing the service management profession. His passion for helping organizations deliver real value through ITSM has made him a true icon in the industry.
Individual Award Winners
- Best Service and Support Analyst: Meghan O'Connor, UPMC
- Best Service and Support Technician: Mason Lezette, Rochester Institute of Technology
- Best Service and Support Manager: Darryl Jacoby, Johns Hopkins University Applied Physics Laboratory
- Best Local Chapter Officer of the Year: Liz Bunger, Vertex, Western Central New York Chapter
Team Award Winners
- Best Service and Support Culture: SitusAMC
- Best Customer Experience: University of Alaska Anchorage (UAA) IT Experience Team
- Best Service Improvement Initiative: Unisys
- Best Use of Technology: First American, IT Service Desk
- Best Service and Support Organization: First American IT Service Desk
These honorees were selected through a rigorous judging process led by industry experts. Their achievements represent the best of what's possible in service and support.
Click here to learn more about HDI's Global Service and Support Awards and how to get involved. We'll open the 2026 call for entries in August.
Let's give a round of applause to all our 2025 winners!