Each year, HDI honors the very best of the technical support and service management profession with a variety of industry-renowned awards. These awards recognize the individuals, teams, and organizations that have most enhanced the image of technical support and service management by attaining the highest standards of quality and customer satisfaction.

Congratulations to Our 2019 Industry Award Winners!

Analyst of the Year*  
Allison Sowden
CACI, Capital Area Local Chapter
Desktop Support Technician of the Year*

Hanah Ali
Verizon Media, Western and Central New York Local Chapter

Best Customer Experience 
UDIT Service Center, University of Dayton
Best Service and Support Culture*
Campus Support, Infinite Campus
Best Use of Technology  
Information Technology Services, Worcester Polytechnic Institute
Team Excellence  
Campus Support, Infinite Campus

Local Chapter Officer of the Year
Monica Morrison, Capital Area Local Chapter

Lifetime Achievement Award
Roy Atkinson

*Award sponsored by Robert Half Technology

HDI's industry awards are the ideal way to acknowledge and celebrate professional achievement. Our internationally recognized awards provide the industry’s finest with a sense of prominence and accomplishment, while earning them trust and credibility from employers and customers. Learn more about each award by clicking on the links below.

Individual Awards

Analyst of the Year Award Robert Half logo 

Desktop Support Technician of the Year Award Robert Half logo 

Local Chapter Officer of the Year Award 

Manager of the Year Award Robert Half logo 

Lifetime Achievement Award

Hall of Fame 

Team Awards

Best Service Improvement Initiative 

Best Knowledge Management Initiative 

Team Excellence Award 

NEW! Best Customer Experience

NEW! Best Service and Support Culture Robert Half logo

NEW! Best Use of Technology

NEW! Best Change Management Initiative

NEW! Best Problem Management Initiative

Certification-Based Awards

Team Certified Award

Support Center Certification

Premier Award Sponsor: Robert Half Technology

HDI proudly acknowledges Robert Half Technology as the premier sponsor of the HDI Awards program. Since 2004, Robert Half Technology has given award finalists the opportunity to be honored as leaders within the technical support industry, attend the industry's leading conference, learn and grow in their professions, and network with peers from around the globe.

With over 120 locations worldwide, Robert Half Technology provides on-demand technical expertise through a full spectrum of IT staffing services – from project, contract-to-hire and full-time staffing, to managed IT services and IT solution consulting. To learn more about Robert Half Technology’s staffing solutions or start your job search, visit roberthalf.com/technology.

Robert Half logo Indicates an award that is sponsored by Robert Half Technology.