We asked Fancy Mills, author of “Workforce Management: Underutilized Metrics for Success,” to share a list of the resources, tools, and software she recommends to her clients. If you’ve used or worked with any of the following, we invite you to share your feedback in the HDI Buyer’s Guide.
With the exception of Pipkins, each solution in the list below can be found in the Gartner Magic Quadrant report for workforce optimization.