by Team HDI
Date Published October 15, 2014 - Last Updated March 10, 2021

The expansion of the principles of IT service management (ITSM) to areas outside of IT has been a topic of conversation in the hallways and gathering places at conferences and meetings for several years. In order to learn how service support practices have adapted and been adapted as a result of changes in the industry, and whether ITSM has expanded beyond IT, HDI and itSMF USA collaborated on a survey to learn more about what organizations are actually doing. This infographic highlights the key findings.

Service Management Not Just for IT Anymore infographic

Tag(s): business of support, supportworld, infographic, service management, ITSM, service strategy


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