by Roy Atkinson
Date Published August 30, 2016 - Last Updated December 15, 2016

What started with a chat about holiday weekend plans and wound up providing great ideas for your next chapter or group meeting? Last week’s #HDIchat, that’s what. Do people seek out the vendors who sponsor events? How do you figure the ROI of attending? Do you prefer attending live events or virtual ones, and why? And why is that guy in the yellow shirt smirking?

Read the recap to hear what participants had to say, and then keep the conversation going on HDIConnect!

Join us again this Friday, September 9, for our next #HDIchat (topic: the role of the service desk in information security)!  

Roy Atkinson is HDI's senior writer/analyst, acting as in-house subject matter expert and chief writer for SupportWorld articles and white papers. Roy is a member of the HDI International Certification Standards Committee and a former facilitator of the HDI Desktop Support Advisory Board, as well as cohost of the very popular #custserv (customer service) chat on Twitter. Roy's a certified HDI Support Center Manager, and he studied advanced management strategy at Tulane University’s Freeman Graduate School of Business. Find him on Twitter @HDI_Analyst.

Tag(s): hdichat, supportworld, technical support, service management, professional development


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