by Roy Atkinson
Date Published September 13, 2016 - Last Updated December 15, 2016

Last week, #HDIchat took on the topic of information security and the service desk’s role. What kind of relationship exists between the information security office and the service desk? How are callers for a password reset identified? How does the service desk find out about new security threats and policies? How would you answer these questions? Can you start a conversation in your organization about information security and support’s role?

Read the recap to hear what participants had to say, and then keep the conversation going on HDIConnect!

Join us again this Friday, September 16, for our next #HDIchat (topic: sought-after skills for the support center)!  

Roy Atkinson is HDI's senior writer/analyst, acting as in-house subject matter expert and chief writer for SupportWorld articles and white papers. Roy is a member of the HDI International Certification Standards Committee and a former facilitator of the HDI Desktop Support Advisory Board, as well as cohost of the very popular #custserv (customer service) chat on Twitter. Roy's a certified HDI Support Center Manager, and he studied advanced management strategy at Tulane University’s Freeman Graduate School of Business. Find him on Twitter @HDI_Analyst.

Tag(s): hdichat, supportworld, technical support, security management, service desk


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