Last Friday, we discussed what projects people are working on, what and who is driving them, and how they are going. One organization has tackled multiple simultaneous upgrades and changes, while some have one project they are focusing on. What is the advantage of having a project management office (PMO)? Are people using waterfall or agile project management? Will they do an ITSM tool implementation themselves or partner with someone?
Read the recap, and then keep the conversation going on HDIConnect!
Join us again this Friday, July 29, for our next #HDIchat (topic: the current buzz in your organization)!
Roy Atkinson is HDI's senior writer/analyst, acting as in-house subject matter expert and chief writer for SupportWorld articles and white papers. Roy is a member of the HDI International Certification Standards Committee and a former facilitator of the HDI Desktop Support Advisory Board, as well as cohost of the very popular #custserv (customer service) chat on Twitter. Roy's a certified HDI Support Center Manager, and he studied advanced management strategy at Tulane University’s Freeman Graduate School of Business. Find him on Twitter @HDI_Analyst.