It's time for another round of Tech Support Confessions! In this week's installment, your peers share their frustrations, accomplishments, affirmations, wry observations, critiques, and secret crushes (no, really!).
We'll continue this project at the FUSION 16 Conference & Expo. What should we ask? Tell us in the comments!
Megan Selva is the content and community manager at HDI. In this role, she is responsible for managing the overall content strategy, overseeing the development of new products, and ensuring that HDI's content meets the needs of the technical service and support community. Megan has been with HDI since 2006. Prior to taking on this role, Megan was the senior editor responsible for SupportWorld, the Industry Insider, general content editing, and corporate editing; before that, she was the training courseware editor and a member services representative in the Customer Care Center. Megan received her MPS in publishing from The George Washington University and her MA in history from the University of Guelph in Ontario.