Has your team overcome some challenges? Have you achieved any milestones? What was one big achievement for the team in 2016? What have you learned that you will carry into 2017? Is your team happy—and does that make a difference? These questions and more were under discussion last Friday. Although many of our chat friends were already off work for the Christmas break, we had a great discussion. Read the transcript.
Note: Tweets from @Thrasonic are protected and not shown in the transcript.
Roy Atkinson is HDI's senior writer/analyst, acting as in-house subject matter expert and chief writer for SupportWorld articles and white papers. In addition to being a member of the HDI International Certification Standards Committee and the HDI Desktop Support Advisory Board, Roy is a popular speaker at HDI conferences and is well known to HDI local chapter audiences. His background is in both service desk and desktop support as well as small-business consulting. Roy is highly rated on social media, especially on the topics of IT service management and customer service. He is a cohost of the very popular #custserv (customer service) chat on Twitter, which celebrated its fifth anniversary on December 9, 2014. He holds a master’s certificate in advanced management strategy from Tulane University’s Freeman School of Business, and he is a certified HDI Support Center Manager. Follow him on Twitter @HDI_Analyst and @RoyAtkinson.