by Roy Atkinson
Date Published May 5, 2017 - Last Updated December 6, 2017

The Twitterati shared some great advice in this chat for conference goers everywhere:

  • When you pack, make sure you have comfortable shoes and a sweater or jacket
  • Don’t be afraid to approach people—speakers or anyone—they are open
  • “Talk to people, not your phone” (@ClaireAgutter)
  • Live tweeting is a great way to make notes for yourself
  • Pen and paper are still popular and useful for note-taking
  • Take photos
  • Don’t be a wallflower
  • When you return to work, try to keep your enthusiasm in context
  • Share what you’ve learned

And, speaking of sharing, here are all the tweets from the chat for you. Happy conferencing! 

Join us again this Friday for our next #HDIchat


Roy AtkinsonRoy Atkinson is HDI's senior writer/analyst, acting as in-house subject matter expert and chief writer for SupportWorld articles and white papers. In addition to being a member of the HDI International Certification Standards Committee and the HDI Desktop Support Advisory Board, Roy is a popular speaker at HDI conferences and is well known to HDI local chapter audiences. His background is in both service desk and desktop support as well as small-business consulting. Roy is highly rated on social media, especially on the topics of IT service management and customer service. He is a cohost of the very popular #custserv (customer service) chat on Twitter, which celebrated its fifth anniversary on December 9, 2014. He holds a master’s certificate in advanced management strategy from Tulane University’s Freeman School of Business, and he is a certified HDI Support Center Manager. Follow him on Twitter @HDI_Analyst and @RoyAtkinson.

Tag(s): supportworld, service management, workforce enablement


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