Date Published January 30, 2017 - Last Updated 5 Years, 358 Days, 13 Hours, 23 Minutes ago
While information security is high on every IT executive’s list, that may not translate into good training and procedures—as well as situational awareness—at the service desk. How do you get people who are trained to be helpful and act quickly to be the first line of defense? Is there security training for new hires? How good is your service desk’s relationship with the Information Security Office? Find out who tweets a picture of their password on a sticky note in this week’s HDIchat.
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Roy Atkinson is HDI's senior writer/analyst, acting as in-house subject matter expert and chief writer for SupportWorld articles and white papers. In addition to being a member of the HDI International Certification Standards Committee and the HDI Desktop Support Advisory Board, Roy is a popular speaker at HDI conferences and is well known to HDI local chapter audiences. His background is in both service desk and desktop support as well as small-business consulting. Roy is highly rated on social media, especially on the topics of IT service management and customer service. He is a cohost of the very popular #custserv (customer service) chat on Twitter, which celebrated its fifth anniversary on December 9, 2014. He holds a master’s certificate in advanced management strategy from Tulane University’s Freeman School of Business, and he is a certified HDI Support Center Manager. Follow him on Twitter @HDI_Analyst and @RoyAtkinson.
Tag(s): hdichat, ITSM, IT service management, security management, service management, service desk, support center, supportworld, technical support, training