by Amy Eisenberg
Date Published October 4, 2018 - Last Updated December 13, 2018 is the definitive source of information for the service and support industry. More than 100,000 individuals visit us online each month for best practices, resources, and access to our community of technical support and service management professionals.

Are you a service and support professional with a passion for what you do and for sharing your experience? Do you enjoy helping others in the industry excel at their jobs? Would you like to help shape, educate, and inspire our community?

Consider becoming an HDI Featured Contributor for 2019. We will select up to 16 individuals to write for us on a regular basis in 2019. We’ll showcase your insights on SupportWorld and feature your work in the SupportWorld weekly newsletter.

Do you want to be an HDI Featured Contributor for 2019? Apply by November 21.
Apply Now!

Amy Eisenberg is the content specialist for HDI where she works with industry experts and practitioners to create content for technical support and service management professionals. She has worked in B2B media and scholarly publishing for more than 20 years, developing content for print and digital magazines, print and email newsletters, websites, conferences, and technical seminars. Follow Amy on Twitter @eisenbergamy, and connect with her on LinkedIn.

Tag(s): supportworld, support center, technology, workforce enablement, customer experience, desktop support, service management, metrics and measurements


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