by Amy Eisenberg
Date Published January 19, 2018 - Last Updated January 23, 2019

You have spoken! The votes have been tallied, and the results are in for the Top 25 Thought Leaders in Technical Support and Service Management for 2017.

The winners are people who lead by example. They are practitioners and consultants. They blog. They speak at conferences and events. They tweet and share their insights on social media. They mentor us in the finer points of leadership, process improvement, and technology implementation. They provide guidance for the industry to help us all improve service delivery and advance our careers.

We are proud to celebrate all these influencers do for our industry. Congratulations to those who made the list for 2017, and a big thank you to the technical support and service management community for weighing in with your votes.

Top 25 Thought LeadersTop 25 Thought Leaders in Technical Support
and Service Management for 2017


Claire Agutter | @ClaireAgutter | LinkedIn

Roy Atkinson | @RoyAtkinson | LinkedIn

Nate Brown | @customerisfirst | LinkedIn

Matthew Burrows | @MatthewKBurrows | LinkedIn

Chris Chagnon | @chagn0n | LinkedIn

Mauricio Corona | @MauricioCorona | LinkedIn

John Custy | @ITSMNinja | LinkedIn

Troy DuMoulin | @TroyDuMoulin | LinkedIn

Rob England | @theitskeptic | LinkedIn

Karen Ferris | @Karen_Ferris | LinkedIn

Gregg Gregory | @TeamsRock | LinkedIn

Suresh GP | @sureshgp | LinkedIn

Kaimar Karu | @kaimarkaru | LinkedIn

Ivor Macfarlane | @ivormacf | LinkedIn

Kirstie Magowan | @KirstieMagowan | LinkedIn

Stephen Mann | @StephenMann | LinkedIn

Julie Mohr | @JulieMohr | LinkedIn

Simone Jo Moore | @simonejomoore | LinkedIn

Ryan Ogilvie | @ryanrogilvie | LinkedIn

Anthony Orr | @anthonyorr | LinkedIn

Barclay Rae | @BarclayRae | LinkedIn

Stuart Rance | @stuartrance | LinkedIn

Jeff Rumburg | @MetricNet | LinkedIn

Greg Sanker | @gtsanker | LinkedIn

Paul Wilkinson | @gamingpaul | LinkedIn

Amy Eisenberg is the content specialist for HDI where she works with industry experts and practitioners to create content for technical support professionals. She has worked in B2B media and scholarly publishing for more than 20 years, developing content for print and digital magazines, print and email newsletters, websites, conferences, and technical seminars. Follow Amy on Twitter @eisenbergamy, and connect with her on LinkedIn.

Tag(s): supportworld, support center, workforce enablement, workforce enablement, technology, metrics and measurements, customer experience, customer service, desktop support, service management


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