You have spoken! The votes have been tallied, and the results are in for the Top 25 Thought Leaders in Technical Support and Service Management for 2017.
The winners are people who lead by example. They are practitioners and consultants. They blog. They speak at conferences and events. They tweet and share their insights on social media. They mentor us in the finer points of leadership, process improvement, and technology implementation. They provide guidance for the industry to help us all improve service delivery and advance our careers.
We are proud to celebrate all these influencers do for our industry. Congratulations to those who made the list for 2017, and a big thank you to the technical support and service management community for weighing in with your votes.
Top 25 Thought Leaders in Technical Support
and Service Management for 2017
Claire Agutter | @ClaireAgutter | LinkedIn
Roy Atkinson | @RoyAtkinson | LinkedIn
Nate Brown | @customerisfirst | LinkedIn
Matthew Burrows | @MatthewKBurrows | LinkedIn
Chris Chagnon | @chagn0n | LinkedIn
Mauricio Corona | @MauricioCorona | LinkedIn
John Custy | @ITSMNinja | LinkedIn
Troy DuMoulin | @TroyDuMoulin | LinkedIn
Rob England | @theitskeptic | LinkedIn
Karen Ferris | @Karen_Ferris | LinkedIn
Gregg Gregory | @TeamsRock | LinkedIn
Suresh GP | @sureshgp | LinkedIn
Kaimar Karu | @kaimarkaru | LinkedIn
Ivor Macfarlane | @ivormacf | LinkedIn
Kirstie Magowan | @KirstieMagowan | LinkedIn
Stephen Mann | @StephenMann | LinkedIn
Julie Mohr | @JulieMohr | LinkedIn
Simone Jo Moore | @simonejomoore | LinkedIn
Ryan Ogilvie | @ryanrogilvie | LinkedIn
Anthony Orr | @anthonyorr | LinkedIn
Barclay Rae | @BarclayRae | LinkedIn
Stuart Rance | @stuartrance | LinkedIn
Jeff Rumburg | @MetricNet | LinkedIn
Greg Sanker | @gtsanker | LinkedIn
Paul Wilkinson | @gamingpaul | LinkedIn
Amy Eisenberg is the content specialist for HDI where she works with industry experts and practitioners to create content for technical support professionals. She has worked in B2B media and scholarly publishing for more than 20 years, developing content for print and digital magazines, print and email newsletters, websites, conferences, and technical seminars. Follow Amy on Twitter @eisenbergamy, and connect with her on LinkedIn.