Date Published September 23, 2019 - Last Updated 3 Years, 352 Days, 9 Hours, 21 Minutes ago
ThinkHDI.com is the definitive source of information for the service and support industry. More than 100,000 individuals visit us online each month for best practices, resources, and access to our community of technical support and service management professionals.
Are you a service and support professional with a passion for what you do and for sharing your experience? Do you enjoy helping others in the industry excel at their jobs? Would you like to help shape, educate, and inspire our community?
Consider becoming an HDI Featured Contributor for 2020. We will select up to 16 individuals to write for us on a regular basis in 2020. We’ll showcase your insights on SupportWorld and feature your work in the SupportWorld weekly newsletter.
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Amy Eisenberg is the content manager for HDI where she works with industry experts and practitioners to create content for technical support and service management professionals. She has worked in B2B media and scholarly publishing for more than 20 years, developing content for print and digital magazines, print and email newsletters, websites, conferences, and technical seminars. Follow Amy on Twitter @eisenbergamy, and connect with her on LinkedIn.
Tag(s): supportworld, workforce enablement, technology, support center, metrics and measurements, desktop support, customer experience, service management