After a rigorous initial round of competition, we are pleased to announce this year’s finalists. See who made the cut!

by The Editors
Date Published March 8, 2022 - Last Updated January 20, 2023

HDI’s annual Supportworld Live conference is coming in May, and with it our annual ceremony honoring the winners of the HDI Support and Support Awards.

Each year, the HDI industry awards recognize the individuals, teams, and organizations that have achieved and maintained the highest standards of excellence in technical support and service management.

After a rigorous initial round of competition, we are pleased to announce the finalists for the 2022 HDI Service and Support Awards. Please be sure to congratulate the finalists you know on the list, and join us to see who takes home the coveted awards at Supportworld Live in Las Vegas!

The finalists for the individual awards are:

Best Service and Support Analyst

  • Dan Bradford, VCPI
  • Chris Chico, SAP Concur
  • Samantha Gilliam, Paychex
  • Daniel Neu, Unisys

Best Service and Support Manager

  • Judit Gaál, Unisys
  • Sandesh Kudva, Unisys
  • Cheryl Lynch, JSP
  • Anthony Rodriguez, University of Dayton Information Technology Service Center
  • Steve Thompson, Garmin

Best Service and Support Technician

  • Rachael Kackley, NCI
  • Lise Kirby, ServiceNow
  • Sid Lynch, Cox Enterprises
  • Andrew McLaughlin, Northwestern Mutual

Lifetime Achievement Award

  • Christopher Chagnon, Worcester Polytechnic Institute
  • Mauricio Corona, BP Gurus
  • Ric Mims, SDI Presence

Local Chapter Officer of the Year

  • Dan Conlin, State of Michigan
  • Tim King, Corporate One Federal Credit Union 
  • Aaron Settepanella, Star Leasing Co.

And here are the finalists for the group awards:

Best Customer Experience

  • Acumatica
  • ibex
  • Unisys
  • University of Dayton
  • WBM Technologies

Best Service and Support Culture

  • First American Service Desks
  • PSCU
  • TLC SolutionsUnisys
  • Union Home Mortgage

Best Service and Support Organization

  • First American: Field Services - Desktop Support
  • Penn State IT Service Desk
  • Unisys
  • University of Dayton Information Technology Service Center
  • Western Carolina University: IT Help Desk

Best Service Improvement Initiative

  • Alteryx: Knowledge-Centered Service Implementation
  • First American: KCS 3.0
  • First American: Tech Bar and Vending Machine
  • First American: Work From Home Initiative
  • Legal & General America: Helios Delivery Plan
  • Unisys: Work From Home Initiative

Best Use of Technology

  • Clario Global Customer Care
  • GDIT NIH IT Service Desk
  • Namely
  • SouthStar Bank
  • WBM Technologies


If you have any questions, please don’t hesitate to email us at [email protected].

Tag(s): best practice, supportworld


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