These IT service and support professionals have volunteered to share their wisdom for the good of the profession. See who’s on the team, and thank them for taking part!

by The Editors
Date Published January 12, 2022 - Last Updated January 20, 2023

HDI strives to give you the best insights of the ever-changing IT service and support industry, and we can’t do it without contributions from IT pros like you.

That’s why each year we put out a call for those willing to regularly contribute as featured contributors. Each of these industry vets has generously agreed to share their insights with six or more articles in 2022. Please join us in giving them a virtual round of applause for sharing their knowledge and helping the IT service and support industry thrive.

HDI Featured Contributors - 2022

Here are the HDI Featured Contributors for 2022. If you want to congratulate them and connect, click on each name to go to their LinkedIn page:


Christopher Chagnon

IT Service Management Architect, Worcester Polytechnic Institute


Phyllis Drucker

Professional Speaker, Blogger, Writer, EZ2BGR8


Dennis Gershowitz

Principal, DG Associates


Angie Handley

Problem Management Manager, Huntington Bank


Mike Hanson

Vice President, IT Service Desk Operations at PSCU

Nancy Louisnord

Global Chief Marketing Officer, EasyVista


Stephen Paskel

Senior Vice President Of Operations, CMIT Solutions of Biltmore

Doug Rabold

Senior Manager of Customer Support, Amwell


Don Varela

Manager, IT Service Desk/Help Desk, Navy Federal Credit Union

Tom Wilk

Service Desk Manager, Taylor Morrison

Take Part

Do you want to share your wisdom, as well, and put yourself in the running for being an HDI Featured Contributor in 2023? Consider contributing an article or two in 2022!

Here are our guidelines:

Basically, we want to give IT service and support professionals something to think about, either based on day-to-day experience or based on taking a step back and looking at the big picture. We ask that contributors be careful to not push ideas too hard that might lead to business for them - this should be informative, not a piece of marketing. Length is usually 700 - 1600 words, and all pieces are edited before being published.

If you want to take part, email our editor, Craig Idlebrook, at [email protected].

Tag(s): best practice, supportworld


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