See which IT service and support professionals made the cut to gain the chance to take home an award at Supportworld Live this spring.

by Team HDI
Date Published March 1, 2023 - Last Updated 1 Day, 9 Hours, 59 Minutes ago

Supportworld Live is just around the corner. And each year at this festive and informative event, we take the chance to announce the winners of the HDI Awards!

The HDI Awards recognize the individuals, teams, and organizations that have achieved and maintained the highest standards of excellence in technical support and service management. Each application is judged by insiders within the industry. Collectively, the winners showcase the best of the best of IT service and support.

Without further ado, we’d like to unveil the individual finalists of the HDI awards. (To see the finalists for the HDI team and organizational awards, click here.)

The finalists for the individual awards are:

Best Service and Support Analyst

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Kevin Bell

IT Support Technician, Revinate

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Flóra Németh

Service Desk Agent, Unisys

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John Pearson

Technical Support Help Desk Sr, Lockheed Martin Corporation

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Jami Severson

Help Desk Specialist, Mayo Clinic

Best Service and Support Manager

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Jessie Brillouet

Service Desk Operations Manager, Unisys

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Rudy Cicchino

Manager, IT Customer Service, Moffitt Cancer Center

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Andrew Froud

IT Manager, New Albea Kunstofftechnik GmbH

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Daniel Mandrell

Service Desk Team Manager, Unisys

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Moe Suliman

IT Help Desk Manager, Wajax Limited

Best Service and Support Technician

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Michele Dunleavy

Business Tech Analyst 3, UC Berkeley

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Adam Labban

Senior Tech Service Center Specialist, Northwestern Mutual

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Mike Palo

PC Tech 2, City of Garland

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Kevin Prichard

Lead Client Support Specialist, Princeton University

Local Chapter Officer of the Year

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Donald Chew

Supervisor - IT Helpdesk Unit, Mayo Clinic

HDI Local Chapter: Minnesota Minneapolis

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Dee DiDiano

President, HDI Steel City

HDI Local Chapter - Steel City

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Laurie Lukken

Solution Center Manager, Nebraska Furniture Mart

HDI Local Chapter: Nebraska - Omaha

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Aaron Settepanella

Production Support Manager, Star Leasing

HDI Local Chapter: Ohio - Mid/Columbus

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Jil Weber

Manager, Technology Service Center

Northwestern Mutual

HDI Local Chapter: Wisconsin - Brew City/Milwaukee

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Jason Wischer

Advisory Solutions Consultant, KANINI

HDI Local Chapter: Virtual Chapter

Please be sure to congratulate these finalists and join us at Supportworld Live in Las Vegas to see who takes home the coveted awards!

Tag(s): supportworld, support models, best practice

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