See which IT service and support professionals made the cut to gain the chance to take home an award at Supportworld Live this spring.

by Team HDI
Date Published March 1, 2023 - Last Updated February 20, 2024

Supportworld Live is just around the corner. And each year at this festive and informative event, we take the chance to announce the winners of the HDI Awards!

The HDI Awards recognize the individuals, teams, and organizations that have achieved and maintained the highest standards of excellence in technical support and service management. Each application is judged by insiders within the industry. Collectively, the winners showcase the best of the best of IT service and support.

Without further ado, we’d like to unveil the individual finalists of the HDI awards. (To see the finalists for the HDI team and organizational awards, click here.)

The finalists for the individual awards are:

Best Service and Support Analyst

Headshot of Kevin Bell

Kevin Bell

IT Support Technician, Revinate


Flóra Németh

Service Desk Agent, Unisys


John Pearson

Technical Support Help Desk Sr, Lockheed Martin Corporation


Jami Severson

Help Desk Specialist, Mayo Clinic

Best Service and Support Manager


Jessie Brillouet

Service Desk Operations Manager, Unisys

Headshot of Rudy

Rudy Cicchino

Manager, IT Customer Service, Moffitt Cancer Center


Andrew Froud

IT Manager, New Albea Kunstofftechnik GmbH


Daniel Mandrell

Service Desk Team Manager, Unisys


Moe Suliman

IT Help Desk Manager, Wajax Limited

Best Service and Support Technician


Michele Dunleavy

Business Tech Analyst 3, UC Berkeley


Adam Labban

Senior Tech Service Center Specialist, Northwestern Mutual


Mike Palo

PC Tech 2, City of Garland


Kevin Prichard

Lead Client Support Specialist, Princeton University

Local Chapter Officer of the Year


Donald Chew

Supervisor - IT Helpdesk Unit, Mayo Clinic

HDI Local Chapter: Minnesota Minneapolis


Dee DiDiano

President, HDI Steel City

HDI Local Chapter - Steel City


Laurie Lukken

Solution Center Manager, Nebraska Furniture Mart

HDI Local Chapter: Nebraska - Omaha


Aaron Settepanella

Production Support Manager, Star Leasing

HDI Local Chapter: Ohio - Mid/Columbus


Jil Weber

Manager, Technology Service Center

Northwestern Mutual

HDI Local Chapter: Wisconsin - Brew City/Milwaukee


Jason Wischer

Advisory Solutions Consultant, KANINI

HDI Local Chapter: Virtual Chapter

Please be sure to congratulate these finalists and join us at Supportworld Live in Las Vegas to see who takes home the coveted awards!

Tag(s): supportworld, support models, best practice


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