by The Editors
Date Published December 27, 2023 - Last Updated December 22, 2023

From advice for those impacted by the Great Layoff to creating a culture of improvement on your team, this year, we covered a variety of topics to make your work easier. As we count down to #1, here's the fourth installment of our top 23 articles of 2023.

#9: Facing the Future of AI in IT Service Management

Mike Hanson

headshotIt doesn't take a self-aware, hyper-intelligent artificial intelligence to have a massive impact on the service and support industry. The continued advancement of this technology has led many to be concerned about the human impact. Is AI going to eliminate jobs?

#8: Creating a Culture of Improvement in Your Teams

Steve Evans

A team that is continuously improving is continuously introducing change. But, improvement initiatives can be daunting. Here are some strategies for success.

#7: A Primer on Emotional Intelligence and Soft Skills

Dennis Gershowitz

Headshot of Dennis GershowitzToday’s business environment is filled with stress, turbulence, and demand. This places a need on leadership to use emotional intelligence and soft skills to further their success. Refer to this checklist to help you master both.

#6: Here’s Advice for Those Affected by the Great Layoff

Doug Rabold

If 2021 was the year of the Great Resignation, and the first half of 2022 was the era of Quiet Quitting, the last half of 2022 and 2023 are the epoch of the Great Layoff. And it has been brutal. But, there are some things you can do to weather the storm.

#5: A History of Help Desks (So Far)

Ruben Franzen

Help desks provide organizations with assistance and information, usually for problems such as password resets, access permissions, asset tracking, and user fix-and-repair services. Read on for a history of how they evolved and what they’ll look like in the future.

Tag(s): supportworld, leadership, artificial intelligence, service management, people, staffing


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