Date Published September 17, 2025 - Last Updated September 17, 2025
If you lead or work in IT support or service management, you know the reality. Some days you feel unstoppable, solving complex issues and driving your team to success. Other days, it feels like you’re juggling staffing challenges, shifting metrics, new technologies, and questions from leadership — all before lunch.
You are not alone.
The HDI community is made up of people who get it because they live it too. People who understand the thrill of resolving a tricky technical issue, the pride of watching a team member grow, and the comfort of hearing, “Yes, we’ve faced that too.”
One of our members described their first HDI event as “the kind of place where you instantly felt welcome and could easily meet people doing amazing work in IT support and service management.”
That’s what you’ll find here. In every event, coffee chat, article, and conversation.
Learn more about all the opportunities to get involved, then take the next step! We’re so glad you’re here.
Why Join the HDI IT Support and Service Management Community?
"This is your opportunity to connect with fellow professionals, share stories, and recharge with your peers!"
Low effort, instant connection. Start by meeting people who speak your language and share your challenges. Take the first step:
Ways to Get Involved at HDI
Here is where you move from listening to leading. It’s about sharing your experience, learning from others, and finding those “me too” moments that remind you why you love this field.
Recognition Opportunities for IT Support Leaders
When you are ready to shape the future of the industry, we’re ready to put you in the spotlight.
Not Sure Where to Start?
Take our two-minute “What’s Next for You?” quiz and we’ll recommend the perfect next step for your time, goals, and interests.
Take the Quiz
Hear from Our Community Members
“My work with local chapters is rewarding and fun! It's all about connecting with people and helping them connect with each other." ~Terri Oropeza
"The most important tool you'll ever have in your technical toolkit is your circle of peers. And they're all here." ~Susan Smith
"This community is your launchpad. If you join, you'll walk away with tools, connections and the confidence to elevate your career and team." ~Linda Lenox
"There's nothing better than bringing folks together who have a similar vision." ~Rocky McGuire
"The HDI community is great if you're looking to increase your knowledge and build not just your professional network but your personal network as well. If you're looking to help others, grow in your career, or reignite your passion, you belong here." ~Donald Chew
Your Next Step Starts Now
Take your first step in the HDI community today. That small step could lead to your next big idea, your next career breakthrough, or your next connection. And we will be right here cheering you on.
You belong here. Welcome!
Frequently Asked Questions
What is the HDI Community?
The HDI Community is a global network of IT support and service management professionals who come together to share ideas, solve challenges, and celebrate the people powering exceptional IT services.
Who should join?
Anyone working in or leading IT support or service management — from frontline supervisors to executives. If you’re passionate about delivering great service, you’ll find your peers here.
Does it cost anything to join?
No — many community resources are free, including newsletters, coffee chats, and networking events. Some programs, like conferences and training, have registration fees.
How do I get involved?
You can start by subscribing to HDI Insider, joining a coffee chat, or following HDI on LinkedIn. When you’re ready, you can contribute content, join a local chapter, or even apply to speak at an event.
What makes HDI different?
HDI has been a trusted leader in IT support and service management for more than 30 years. Our community is built on peer-to-peer learning, recognition, and real-world solutions — not sales pitches.