Date Published September 17, 2025 - Last Updated July 23, 2026
If you lead or work in IT support or service management, you know the reality. Some days you feel unstoppable, solving complex issues and driving your team to success. Other days, it feels like you’re juggling staffing challenges, shifting metrics, new technologies, and questions from leadership — all before lunch.
You are not alone.
The HDI community is made up of people who get it because they live it too. People who understand the thrill of resolving a tricky technical issue, the pride of watching a team member grow, and the comfort of hearing, “Yes, we’ve faced that too.”
One of our members described their first HDI event as “the kind of place where you instantly felt welcome and could easily meet people doing amazing work in IT support and service management.”
That’s what you’ll find here. In every event, coffee chat, article, and conversation.
Learn more about all the opportunities to get involved, then take the next step! We’re so glad you’re here.
Learn Something New
Stay connected year-round with practical resources, expert insights, and educational opportunities designed to help you solve today's challenges and prepare for what's next.
Don't miss Service & Support World: A Virtual Experience on December 9, where IT leaders from around the world come together to share practical strategies, emerging trends, and real-world lessons.
Connect With Your Peers
Some of the best ideas don't come from presentations—they come from conversations with people doing the work every day.
Throughout the year, HDI brings IT professionals together to exchange ideas, discuss emerging challenges, and learn from one another in an open, collaborative environment.
Join us through:
Share What You Know
Every IT professional has experience that can help someone else succeed.
Whether you've developed a better process, navigated a difficult project, or discovered a creative solution, your insights can make a difference across the community.
Ways to contribute:
Email Erica Marois to learn more or log your interest here.
Grow Your Leadership
Whether you're mentoring others, volunteering your time, or helping shape the future of HDI programs, every contribution strengthens our profession.
Leadership opportunities include:
- Serving as and HDI Awards Judge
- Serving on HDI's Conference Advisory Board
- Mentoring a participant in HDI's Future Leader Collective
- Volunteering as an HDI Local Chapter Officer
Ready to take the next step? Let us know by logging your interest here!
Hear from Our Community Members
“My work with local chapters is rewarding and fun! It's all about connecting with people and helping them connect with each other." ~Terri Oropeza
"The most important tool you'll ever have in your technical toolkit is your circle of peers. And they're all here." ~Susan Smith
"This community is your launchpad. If you join, you'll walk away with tools, connections and the confidence to elevate your career and team." ~Linda Lenox
"There's nothing better than bringing folks together who have a similar vision." ~Rocky McGuire
"The HDI community is great if you're looking to increase your knowledge and build not just your professional network but your personal network as well. If you're looking to help others, grow in your career, or reignite your passion, you belong here." ~Donald Chew
Your Next Step Starts Now
Take your first step in the HDI community today. That small step could lead to your next big idea, your next career breakthrough, or your next connection. And we will be right here cheering you on.
You belong here. Welcome!
Frequently Asked Questions
What is the HDI Community?
The HDI Community is a global network of IT support and service management professionals who come together to share ideas, solve challenges, and celebrate the people powering exceptional IT services.
Who should join?
Anyone working in or leading IT support or service management — from frontline supervisors to executives. If you’re passionate about delivering great service, you’ll find your peers here.
Does it cost anything to join?
No — many community resources are free, including newsletters, coffee chats, and networking events. Some programs, like conferences and training, have registration fees.
How do I get involved?
You can start by subscribing to HDI Insider, joining a coffee chat, or following HDI on LinkedIn. When you’re ready, you can contribute content, join a local chapter, or even apply to speak at an event.
What makes HDI different?
HDI has been a trusted leader in IT support and service management for more than 30 years. Our community is built on peer-to-peer learning, recognition, and real-world solutions — not sales pitches.