Looking for a place to connect with peers, swap ideas, and tackle the challenges shaping IT service and customer experience? Our monthly Idea Exchanges are interactive, community-driven conversations where you can share, learn, and walk away with practical insights.
Each month, we tackle a timely topic, incorporate peer-to-peer learning, and create space for genuine discussion (no sales pitches here). Best of all? These sessions are completely free and open to everyone.
November: Real Talk on AI: What’s Working, What’s Hype, and What’s Next in Support
AI is everywhere, but not everything labeled “AI” is delivering real results. In this session, we’ll cut through the buzz and get honest about what’s actually working in contact centers and IT support, what’s falling short, and what’s coming next. Join your peers to share lessons learned, explore use cases that deliver real ROI, and discuss how to prepare your teams for AI-powered change without losing the human touch.
When: Friday, November 14 at 11:30 am ET
👉 Register here
December: Community Holiday Mixer
Celebrate the season with your peers in a fun and festive Idea Exchange! This session is all about connection, reflection, and looking ahead. Join guided networking breakouts to share highlights from 2025, set intentions for 2026, and build meaningful relationships with other professionals. We’ll cap off the celebration with exciting giveaways, including free conference passes.
When: Friday, December 12 at 11:30 am ET
👉 Register here
January: Expanding Your Sphere of Influence
Influence is a critical skill for driving change, earning trust, and making an impact. In this Idea Exchange, we’ll explore practical strategies to broaden your reach across teams and organizations. Come ready to share your own experiences and leave with fresh ideas to grow your influence and strengthen your leadership presence.
When: Friday, January 16 at 11:30 am ET
👉 Register here
February: How to Foster Purpose, Belonging, and Engagement at Work
A sense of purpose and belonging is at the heart of engagement, yet many workplaces struggle to cultivate it. This Idea Exchange explores how organizations can foster environments where employees feel valued and connected. Through discussion and peer sharing, you’ll discover actionable ways to strengthen culture, boost morale, and help your teams thrive.
When: Friday, February 20 at 11:30 am ET
👉 Register here
March: Human-Centered Skills for a Digital World
As technology continues to reshape the way we work, human skills like empathy, communication, and adaptability are more important than ever. This Idea Exchange invites you to explore how to balance the rise of automation and AI with the uniquely human strengths that drive connection and customer experience. Together, we’ll identify strategies for building and sustaining these skills in a rapidly changing world.
When: Friday, March 20 at 11:30 am ET
👉 Register here
Why Join an Idea Exchange?
- Connect with peers facing the same challenges you are
- Share your perspective and learn from others in real time
- Walk away with practical insights you can put into action immediately
- Grow your professional network in a relaxed, supportive environment
Don’t miss a session! Sign up today for one — or all — of our upcoming Idea Exchanges.