A New Community Initiative for the Next Generation of IT Service and Support Leaders

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Date Published January 22, 2026 - Last Updated January 23, 2026

Leadership doesn’t happen overnight. It’s built through experience, perspective, and connection, often long before a title catches up.

At HDI, we’ve spent decades supporting IT service and support professionals at every stage of their careers. We celebrate excellence through programs like Rising Stars, and we champion continued growth through education, community, and events. Now, we’re excited to introduce something new for professionals who are already thinking about what comes next.

Meet the HDI Future Leaders Collective.

A Program Designed for What Comes After “High Potential”

The HDI Future Leaders Collective is a cohort-based leadership development experience for IT service and support professionals under 40 who aspire to senior leadership roles.

This is not an awards program, and it’s not about checking boxes or proving past performance. Instead, it’s designed for professionals who are intentionally preparing for the transition into larger leadership roles. If you want to think more strategically, build influence, and grow alongside peers who share similar ambitions.

What Participants Can Expect

Members of the HDI Future Leaders Collective will take part in a thoughtfully designed experience that blends connection, access, and real-world leadership perspective.

A Curated Service & Support World Experience

Participants will receive complimentary registration to Service & Support World, along with a curated experience that goes beyond attending sessions. This includes a recommended leadership-focused session path, private cohort discussions, and intentional opportunities to connect with senior leaders and industry experts.

Bi-Monthly Virtual Cohort Meetups

Throughout the year, participants will gather virtually every other month for facilitated discussions focused on leadership readiness. Topics will include navigating career transitions, influencing without authority, executive communication, and measuring impact beyond operational metrics.

A Meaningful 1:1 Leadership Connection

Each participant will be paired with a senior leader or industry advisor for an intentional conversation focused on career navigation, perspective, and growth. 

A Voice in the Future of HDI Events

Future Leaders will also have the opportunity to provide direct input into the design of Service & Support World 2027, sharing ideas around content, formats, and experiences they wish they had earlier in their careers.

Investment in Growth

Participants will receive exclusive, deep discounts on HDI training and certifications, reinforcing HDI’s commitment to supporting their long-term development.

Who Should Apply

The HDI Future Leaders Collective is ideal for:

  • IT service and support professionals with 5–15 years of experience

  • Current managers, team leads, or senior individual contributors

  • Professionals who aspire to director-level or executive leadership roles

  • Those seeking growth through connection, perspective, and intentional development

 

This program is application-based and cohort-limited to ensure a meaningful experience for every participant.

Important Dates

  • Applications open: Until February 20, 2026 at 11:59 pm ET

  • Participants notified: By March 2

  • Program kickoff: The week of March 16

Ready to Take the Next Step?

If you’re thinking intentionally about your future in IT service and support, we invite you to apply to the HDI Future Leaders Collective and be part of a community built to support what comes next. Apply today!

Tag(s): supportworld

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