by
Erica Marois
Date Published July 13, 2026 - Last Updated November 6, 2026
One of the things I love most about the HDI community is how much people genuinely want to help one another. It's also why I enjoy being part of the monthly HDI & ICMI Idea Exchange series so much!
In case you missed it, each month, we bring both communities together for an hour, kick things off with an industry expert presentation and then before break into small group discussions. Those breakouts are the perfect place to ask questions, compare notes, and learn how your peers are tackling the same challenges you’re facing. If you haven't made it to one yet, you've got nothing to lose by signing up. Whether you’re leading a service desk, driving AI adoption, or navigating organizational change, I guarantee you’ll leave with at least one new idea and a few new professional connections.
Here’s what’s coming up:
November: Goal Setting for 2027
Before the calendar turns, take time to think strategically about the year ahead. We’ll discuss how successful leaders prioritize initiatives, align service goals with business objectives, and build roadmaps that create lasting impact. Bring your ideas, your questions, and your plans for 2027. Sign up here and get ready to start your new year off strong!
See You There?
The best part of every Idea Exchange is the opportunity to connect with other leaders who understand your challenges and are willing to share what’s working.
I hope you’ll join us. I can’t wait to see the conversations these topics spark!
Tag(s): supportworld
Comments: