Get the latest technical support and service management insights online, in-person, and in your inbox.

Leading the technical support field with tips and insights from experts around the globe, exclusive research, and strategies for all segments of the industry, HDI's SupportWorld helps you become the expert in technical support and service management. Here you’ll find information on:

  • Strategy and best practices
  • Processes and procedures
  • Service management
  • Knowledge management
  • Technology
  • Workforce management
  • Customer Experience
  • Technical support
  • Metrics and measurements

Beyond the archives of valuable content, new articles are released every week.

Like what you see here? Get SupportWorld delivered to your inbox every week, with tips, tricks, and insights; research reports; and webinars.

 

 

 

Enjoy reading about the topics covered in SupportWorld? Then join us for SupportWorld Live where we will bring together authors and practitioners to lead 80+ sessions on our industry’s most mission-critical topics.


The Latest from SupportWorld

How to Stay Connected with An International Workforce
October 20, 2020

Make an effort to understand the culture and conditions on the ground where your...

Project Management is Needed Now More Than Ever
October 12, 2020

Rapid technological advancements and changing needs are requiring a new way to operate...

How to Respectfully Challenge Processes and Ideas
October 5, 2020

One of the toughest things an individual can do at work is to challenge another...

How to Max Out on Continual Improvement in IT Service
October 2, 2020

Too often, IT improvement initiatives derail because they end up being incremental,...

What IT Service Can Learn from a Commercial Kitchen
October 1, 2020

A restaurant kitchen may seem like chaos, and yet it functions well even during surges...