Learn about essential leadership activities and principles and discover how to measure and improve leadership style for organizational success.
Date Published August 29, 2024 - Last Updated January 7, 2025
Artificial intelligence (AI) is revolutionizing the contact center and IT service desk sectors, yet many organizations are just beginning to navigate this transformative journey. While AI promises enhanced workforce efficiency and improved customer value, achieving full integration and maturity...
Date Published August 26, 2024 - Last Updated January 7, 2025
Generative AI: Psychotherapy, Shia LaBeouf, Disney Princesses & A Leaders Guide to Hope (PART II)
Rocky McGuire
In part one of this series, we discussed what leaders are facing when it comes to Generative AI. Looking at the IT support landscape related to Generative AI — there are two...
Date Published August 26, 2024 - Last Updated January 7, 2025
Discover best practices for standardizing, automating, and enabling your change management practices to meet modern business demands.
Date Published August 26, 2024 - Last Updated January 7, 2025
Meet Tony North, a featured speaker at HDI's Service Management World! Tony's session, "Agile Framework with Lean Methodologies," offers valuable strategies for IT and service management professionals.
Date Published August 26, 2024 - Last Updated January 7, 2025
Adopting Enterprise Service Management is more than applying ITSM principles across the organization. Use these nine recommendations to set on the right path!
Date Published August 23, 2024 - Last Updated January 7, 2025
Learn how you can bridge the communication gap in your organization.
Date Published August 19, 2024 - Last Updated January 7, 2025
Discover how one leader turned a struggling service desk into a high-performing team. This inspiring account reveals innovative tactics to slash backlogs, streamline processes, and ignite team spirit - essential reading for IT leaders who face growth challenges."
Date Published August 13, 2024 - Last Updated January 7, 2025
Discover how to embed an operations mindset into your development teams for improved collaboration, efficiency, and product quality. Learn practical strategies to overcome common pitfalls and build a DevOps culture that drives success.
Date Published August 13, 2024 - Last Updated January 7, 2025
Caitlin Price, an HDI Top 25 Thought Leader, provides insights on optimizing major incident management through effective communication and an interactive session at the upcoming Service Management World conference.
Date Published August 8, 2024 - Last Updated January 7, 2025