For some people, being a leader means being in command of others. However, while it’s true that leaders often end up having the power of command, good leadership starts with internal qualities. A person who is inspirational, understands others, shares powerful ideas, and invests other people...
Date Published - Last Updated February 26, 2016
KPIs aren't the goal—continual improvement is. Like ITIL itself, continual improvement is a cycle: once you've achieved a target, the cycle begins anew.
Date Published - Last Updated May 11, 2016
There are leaders at every level in an organization, and HDI has long recognized the value each individual brings to a team and each team brings to the IT organization. We're so proud of all of our HDI 2015 award winners!
Date Published - Last Updated February 26, 2016
The blending of Millenials, Gen Xers, Gen Yers, Baby Boomers and those of us born on the cusp of any of these groupings calls for a level of management expertise with which many are just not equipped.
Date Published - Last Updated May 11, 2016
Effective communication is one of the most essential business (and life) skills. These seven steps will help you strengthen the transfer of information and prevent communication gaps.
Date Published - Last Updated May 22, 2017
Overenthusiastic advocates of any initiative often jump into action before thinking things through, but just because one organization saved money by using peer-to-peer support, that doesn’t mean it will work in every organization in the same way.
Date Published - Last Updated May 11, 2016
When budgets are tight, it’s important that you spend money on training that builds the skills you need at the levels you need them.
Date Published - Last Updated May 11, 2016
The ever-accelerating pace of technological change continues to push CIOs to adapt quickly or run the risk of finding themselves outmaneuvered by their competition. Whether it’s determining how best to leverage mobile apps, weighing the risks and benefits of cloud computing/storage, or...
Date Published - Last Updated February 26, 2016
The HDI Strategic Advisory Board (SAB) launched an ambitious project to look ahead about five years and make some assertions about where the technical service and support industry will be by the year 2020.
Date Published - Last Updated February 26, 2016
We’re living in a world in which virtually everything has been changed—disrupted, you might say—by the integration of technology into nearly every facet of life. Technology is now at the center of our professional and personal lives. While there are exceptions, for most of us, it’s difficult to ...
Date Published - Last Updated February 26, 2016