Browse all customer experience content below.

Featured Resource

"Your Call Is Important to Us": Customer Service vs. Customer Experience 

The customer experience is spread across the organization, beyond IT, making it much harder to envision and manage effectively. As a result, many companies have fallen into the trap of providing inadequate and sometimes downright poor support to their customers. Read more...


HDI is now accepting applications from industry experts and service and support practitioners to write for
Tag(s): supportworld, workforce enablement, technology, support center, metrics and measurements, desktop support, customer experience, service management
September 23, 2019

For every service desk ticket you receive, there is a story that represents the customer journey.
Tag(s): supportworld, customer experience, service desk, support center
September 19, 2019

How one person with customer service experience enhanced his career with software and technical support skills.
Tag(s): supportworld, workforce enablement, support center, customer experience, customer service
September 18, 2019

The Service Management Awards honor service improvement, knowledge management, and change management initiatives that enhance the business.
Tag(s): supportworld, service management, workforce enablement, support center, metrics and measurements, desktop support, customer experience, technology
September 16, 2019

You need to understand the nuances between being transparent and having effective communication.
Tag(s): supportworld, customer experience, support center, ITSM
September 11, 2019

Differentiate your business through best-in-class IT support.
Tag(s): supportworld, customer service, customer experience, tools
September 10, 2019

Learn the first steps to creating a strategy that is simple, relevant, and achievable and that keeps up with the pace of change in today's business environments.
Tag(s): supportworld, service management, business value, leadership, support center
September 6, 2019

Jeff Rumburg shares how you can combine three critical metrics to create an overall measure of Customer Experience (CX).
Tag(s): supportworld, customer experience, customer satisfaction, metrics and measurements
August 29, 2019

Roy Atkinson interviewed Leslie O’Flahavan, professional writing trainer and coach, about the importance of clear language.
Tag(s): supportworld, workforce enablement, workforce enablement, customer service, customer experience
August 27, 2019

Understanding, focusing on, and improving value is the most important thing any service and support organization can do.
Tag(s): supportworld, business value, service management, ITIL, ITSM
August 21, 2019