Many support organizations aspire to implement good self-service solutions; not all succeed. Here are a few tips to help you impress your users and your stakeholders.
Tag(s): customer experience, customer service, self-service
Date Published - Last Updated February 25, 2016

 
In this article, we’ll explore the customer service and communication skills (also known as soft skills) that enable customer support professionals to deliver consistent, high-quality service and support to customers. We’ll also discuss how these skills fit into three overall groups:...
Tag(s): communications skills, customer service
Date Published - Last Updated February 25, 2016

 
Personalized support for VIPs can be expensive, but the value tends to outweigh the costs.
Tag(s): customer satisfaction, customer service, desktop support, employee satisfaction, service desk, support center, future of support, supportworld
Date Published - Last Updated May 11, 2016

 
The number of people taking to social networks is staggering, impacting everything from news reporting to political campaigns to Tupperware parties. As usage explodes, the focus has rapidly shifted from adoption to the way businesses can leverage all the activity to their benefit. They’re not...
Tag(s): white paper, social media, customer service, technology
Date Published - Last Updated April 30, 2015