Elon Musk: Mad Scientist or Just Mad?
December 13, 2022

Change management expert Karen Ferris believes Musk’s missteps offer object lessons on...

Why Service Desk Is A Key Essential Component of Collaboration
December 13, 2022

Collaboration doesn’t happen by itself - it is fostered across the organization. Here...

What is Keeping More Women from Success in IT
November 17, 2022

A new study examines the factors that help women succeed in the IT workplace, and the...

Tips on Deescalating Confrontation with the Customer or Client
November 17, 2022

Conflict is often unavoidable, but how we manage the conflict when it arises is what’s...

The Changing Face of Conferences
November 8, 2022

In preparation for Service Management World in Orlando mid-November, HDI thought...