IT Must Capture the End User Experience
October 18, 2022

It is not always a good thing for IT to be the sole decision maker. There needs to be...

The Psychology of Queues
October 18, 2022

Customers want to know how long the line is ahead of them. That way, they can make...

Good Leaders are Good Coaches to Their Employees
October 12, 2022

We must engage our employees in relationships and communication that enable them to...

Use Data to Manage Your Change Process
October 11, 2022

Use information to test all that can go right and all that can go wrong with change,...

How to Propel Your Digital Transformation
October 11, 2022

Keep in mind that any change that creates increased complexity will create increased...